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Managed Services and Support Solutions for SAP

Your business relies on your Enterprise systems working without fail.  At peak periods when reports are due, budget and forecast deadlines are approaching and the board is expecting to see the numbers, system issues are not an acceptable excuse.
That’s why, here at Opal Wave, we offer a comprehensive range of managed service and support options that work for you at a time that’s convenient for you.

From Maintenance to Management

 

Our highly skilled support team, based in London, Bradford and our Middle East hub in Beirut, offer a comprehensive range of managed service and support options.

 

SAP Maintenance and Enhanced Support

 

As an SAP Value Added Reseller, Opal Wave delivers SAP VAR Maintenance support for Analytics solutions including SAP HANA,  the SAP EPM suite as well as SAP BusinessObjects Business Intelligence products.

However, many customers benefit from our range of Enhanced Support offerings which address both application and technical support. From a few hours a month on an hourly based contract to comprehensive, unlimited packages, these solutions provide you the assurance that whatever level of support you need to help your business run as usual. There are experts at hand who not only understand your technology, but also understand your business application and can support you in resolving any issues – even the ones caused by user errors such as inputting incorrect data or running the wrong report.

Managed Service for SAP

 

Not only does the Opal Wave team offer solution support, they can actually run your SAP EPM system for you.  This might be as part of a managed hosting solution looking after both your infrastructure and hosted applications, or it can also be as an extension to your team operating your on-premise solution.  These services are configured to work according to your needs and can offer a great alternative to cycles of recruiting, training and developing internal staff members who struggle to provide the levels of service that your business users demand.

 

Interim Operational Support

 

You never know when a disaster may strike – while we all have plans in place to mitigate a system outage, it is more difficult to cope if a key individual is absent for an extended period or leaves unexpectedly.  This is where Opal Wave can step in to provide a skilled and experienced SAP BPC system administrator who can quickly pick up and minimise the operational impact on your business.  Many of our people have accounting and business backgrounds and have run complex systems as well as having the best application technical skills anywhere, there are no people anywhere who are more able to pick up a system and keep it operational from a business perspective, even when it is undocumented and not understood internally.  If you are unfortunate enough to be in this situation, our team can help.

Expert support on hand when you need it

Whatever your support and maintenance need, Opal Wave can help – from one of our standard packages to a service configured just for you, we have both the skills and experience that will help you run your performance management and analytics solutions better than ever. Call us or use the contact form below to see how we can support you.

Have any questions about Opal Wave? Get in touch via the form below

Enter your details below and we’ll contact you to answer all of your questions about Opal Wave and how it can transform your business.

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(BPC) Solutions, Certified SAP consultants, SAP Cloud Services, SAP HANA consultants, SAP HANA Training, SAP Hardware specialist, SAP Software Training, SAP Analytics, SAP BPC courses

Our SAP Products

 

Opal Wave provide comprehensive Enterprise Performance Management suite of products. Incorporating hardware, managed cloud hosting, SAP EPM and SAP HANA powered solutions, deployment services, training and support which address the requirements of businesses of all sizes.

(BPC) Solutions, Certified SAP consultants, SAP Cloud Services, SAP HANA consultants, SAP HANA Training, SAP Hardware specialist, SAP Software Training, SAP Analytics, SAP BPC courses

SAP Consultancy

 

From strategy and end to end implementation services to support and enhancement Opal Wave has the people who can help.

(BPC) Solutions, Certified SAP consultants, SAP Cloud Services, SAP HANA consultants, SAP HANA Training, SAP Hardware specialist, SAP Software Training, SAP Analytics, SAP BPC courses

SAP Training

 

Opal Wave specialises in both creating and delivering effective training solutions for Enterprise Performance Management (EPM) technologies.

(BPC) Solutions, Certified SAP consultants, SAP Cloud Services, SAP HANA consultants, SAP HANA Training, SAP Hardware specialist, SAP Software Training, SAP Analytics, SAP BPC courses

SAP Events

 

At Opal Wave we’re always keeping up to date with the latest information about performance management and here is where we share it with you.

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