Our highly skilled support team, based in London, Bradford and our Middle East hub in Beirut, offer a comprehensive range of managed service and support options.
As an SAP Value Added Reseller, Opal Wave delivers SAP VAR Maintenance support for Analytics solutions including SAP HANA, the SAP EPM suite as well as SAP BusinessObjects Business Intelligence products.
However, many customers benefit from our range of Enhanced Support offerings which address both application and technical support. From a few hours a month on an hourly based contract to comprehensive, unlimited packages, these solutions provide you the assurance that whatever level of support you need to help your business run as usual. There are experts at hand who not only understand your technology, but also understand your business application and can support you in resolving any issues – even the ones caused by user errors such as inputting incorrect data or running the wrong report.
Not only does the Opal Wave team offer solution support, they can actually run your SAP EPM system for you. This might be as part of a managed hosting solution looking after both your infrastructure and hosted applications, or it can also be as an extension to your team operating your on-premise solution. These services are configured to work according to your needs and can offer a great alternative to cycles of recruiting, training and developing internal staff members who struggle to provide the levels of service that your business users demand.
You never know when a disaster may strike – while we all have plans in place to mitigate a system outage, it is more difficult to cope if a key individual is absent for an extended period or leaves unexpectedly. This is where Opal Wave can step in to provide a skilled and experienced SAP BPC system administrator who can quickly pick up and minimise the operational impact on your business. Many of our people have accounting and business backgrounds and have run complex systems as well as having the best application technical skills anywhere, there are no people anywhere who are more able to pick up a system and keep it operational from a business perspective, even when it is undocumented and not understood internally. If you are unfortunate enough to be in this situation, our team can help.
Opal Wave provide comprehensive Enterprise Performance Management suite of products. Incorporating hardware, managed cloud hosting, SAP EPM and SAP HANA powered solutions, deployment services, training and support which address the requirements of businesses of all sizes.